Frequently Asked Questions
Find the answer to your question.
Question Categories
Banking and Accounts
How do I open an account with MVM Finance?
Open your account online in minutes. You'll need a valid ID and proof of address.
What types of accounts do you offer?
Current, savings, business and youth accounts — each with tailored benefits.
What are your banking fees?
Our fees are transparent. View the full fee schedule online or speak with an advisor.
How do I download the mobile app?
The MVM Finance app is free on the App Store and Google Play. Search for 'MVM Finance'.
Transfers and Payments
How do I make a domestic transfer?
Log in to your account or the app, select 'Transfers' and follow the steps.
Can I make international transfers?
Yes. SEPA and international transfers available, with preferential rates for premium customers.
What are the transfer limits?
Default: €3,000/day online. Limits can be adjusted to suit your needs.
How do I order a new card?
In your account, go to 'My cards' and click 'Order a card'. Delivery takes 5–7 business days.
Security and Authentication
How do I enable two-factor authentication?
Go to your security settings and enable '2FA'. Works with authenticator apps and SMS.
I forgot my password. What should I do?
Click 'Forgot password' on the login page. You'll receive a reset link by email.
My account is blocked. How do I unlock it?
Contact our customer service immediately by phone or online chat.
How do you protect against fraud?
Advanced detection systems, SSL encryption and 24/7 monitoring protect every transaction.
Loans and Financing
How do I apply for a loan?
Use our online simulator to check your borrowing capacity, then submit your application with documents.
What types of loans do you offer?
Personal, auto, mortgage, home improvement and business financing.
How long does a loan decision take?
48 hours for personal loans, 7–15 days for mortgages depending on complexity.
Can I repay my loan early?
Yes, with preferential terms as set out in your loan contract.
Technical Support
The app isn't working. What should I do?
Check your internet connection, restart or update the app. Still an issue? Contact support.
Which browsers are supported?
Chrome, Firefox, Safari and Edge in recent versions. Internet Explorer is not supported.
Is my data secure?
Yes. GDPR-compliant, all data encrypted, your personal information is never shared.
When does maintenance occur?
Typically Sundays between 2 AM and 6 AM. You will be notified in advance.
Contact and Branches
How do I contact customer service?
Phone: 7 days/week, 8 AM–8 PM. Online chat. Email — all contact details on our website.
How do I book a branch appointment?
Online via your account, by phone, or directly at your branch.
How do I file a complaint?
Via your account, by post, or with your advisor. Response within 15 business days.
What are the opening hours?
Mon–Fri: 9 AM–5 PM, Sat: 9 AM–12 PM. Extended hours at selected branches.