Complaints Service
Your satisfaction matters. Every complaint is handled with care, within guaranteed deadlines.
Our handling process
Simple, structured, transparent.
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Submit your complaint
Online via our secure form or in person at a branch.
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Acknowledgement
Confirmation within 2 business days with a unique case reference.
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Analysis and processing
Your case is reviewed by our qualified specialists.
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Response and resolution
Full response within a maximum of 15 business days.
Contact us
Several channels to submit your complaint.
By Phone
By Secure Email
contact@mvm-solution.fr